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AT Guide

Assistive Technology Guide - Mobile Telephones

There are many mobile telephones on the market. The different features can make some more difficult to operate than others, depending on the situation. They can vary in size, weight, button size and position, ease of operating and other features. Below is a guide of the various alternatives and differences between mobile phones which aims to assist people with their selection.

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Features: Auditory Enhancement, Vision Enhancement, Dexterity Enhancement, Voice Enhancement, Feature Simplification, TTY, GPS, Emergency Call, Tremor

Options

Other options
* Personal alarm call systems, or other types of monitors if the user needs to call for help around their home.
* Screecher

More information can be obtained from Choice magazine Jan/...

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Contact the supplier for pricing and availability

(1 supplier)

For information contact AT Aust on 1300 452 679

  • Additional info
  • Models and options
  • Requirements

More Details

* May be useful for those who may require help while away from home such as down the street or on a large property.
* Can provide a way for a person to be notified that help is required at home.

Buttons
* Is it easy to push the buttons?
* Can you feel the buttons? The number "5" button should have a raised dot on its surface to locate it, and work from there as to where the other buttons are. These vary in ease to feel and this may be a requirement if you rely on this.
* The ease of finding the buttons can vary. Smaller, well spaced buttons may be easier to find and push. Some may find larger buttons more difficult. Often, small, cramped together buttons can create difficulty to use.
* Can all the buttons be reached and pressed if using one hand to hold and dial the phone? Buttons in the middle, top or bottom may be difficult to reach.
* Are they clearly labelled? Black on white is easier to see than black on black.
* The length of time the buttons need to be held down to operate varies from phone to phone. is the user able to hold them down long enough, or do they operate too fast? If a button is accidentally knocked, will it affect the call?
* Does the user know when they have pressed a button? Some do not depress very far, which could be difficult for those with sensory difficulties. Audible signals or lights may assist this.

Functions
* Mobile phones have memory buttons to automatically call pre/selected numbers. How many steps are involved to operate this if required? If in an emergency, how quickly this can be done in a panic situation is also important.
* Various hands free alternatives are available. Often there is an ear insert similar to headphones and a lapel microphone which clips onto clothing.
* Issues include how easy is it to put on, will the ear piece stay in place if there are involuntary movements, can it be heard, and can it be operated? Head/sets are not available with all mobile telephones.
* Some mobile phones have vehicle accessories which may assist some people.

Hands free operation is one alternative.
* Can the ringing be heard? Many phones have the capacity to vary the ring tone and volume, as well as the tune.

Where can it be used?
* The mobile telephone may be used in some places and not others. Choice magazine article (March 1997) suggests several ways to help work out where it may or may not work.

Ease of operation
* The more clearly labelled and easy to operate mobile phones can often be an advantage. Some people can have difficulty when several steps to turn it off, whereas others need only press one button.

Batteries
* The amount of time required for the batteries to last, and what is required for recharging are issues to consider.

Considerations

Points to consider
* The overall size can vary from mobile phone to mobile phone. This can affect how easy it is to grip and hold up to your ear.
* The weight of the mobile phone may be easier to hold for some if it is heavier (eg if someone has a tremor). Lighter weight may be a preference for those who experience pain.
* Some mobile phones have a thin, flat shape, whereas others are thicker and more rounded which would often be easier to hold. Rounded phones may be more difficult to rest on a table to dial numbers.
* The screen and writing size differ from phone to phone.
* Some phones have voice activated dialling and speaker phone options.

More Details

* May be useful for those who may require help while away from home such as down the street or on a large property.
* Can provide a way for a person to be notified that help is required at home.

Buttons
* Is it easy to push the buttons?
* Can you feel the buttons? The number "5" button should have a raised dot on its surface to locate it, and work from there as to where the other buttons are. These vary in ease to feel and this may be a requirement if you rely on this.
* The ease of finding the buttons can vary. Smaller, well spaced buttons may be easier to find and push. Some may find larger buttons more difficult. Often, small, cramped together buttons can create difficulty to use.
* Can all the buttons be reached and pressed if using one hand to hold and dial the phone? Buttons in the middle, top or bottom may be difficult to reach.
* Are they clearly labelled? Black on white is easier to see than black on black.
* The length of time the buttons need to be held down to operate varies from phone to phone. is the user able to hold them down long enough, or do they operate too fast? If a button is accidentally knocked, will it affect the call?
* Does the user know when they have pressed a button? Some do not depress very far, which could be difficult for those with sensory difficulties. Audible signals or lights may assist this.

Functions
* Mobile phones have memory buttons to automatically call pre/selected numbers. How many steps are involved to operate this if required? If in an emergency, how quickly this can be done in a panic situation is also important.
* Various hands free alternatives are available. Often there is an ear insert similar to headphones and a lapel microphone which clips onto clothing.
* Issues include how easy is it to put on, will the ear piece stay in place if there are involuntary movements, can it be heard, and can it be operated? Head/sets are not available with all mobile telephones.
* Some mobile phones have vehicle accessories which may assist some people.

Hands free operation is one alternative.
* Can the ringing be heard? Many phones have the capacity to vary the ring tone and volume, as well as the tune.

Where can it be used?
* The mobile telephone may be used in some places and not others. Choice magazine article (March 1997) suggests several ways to help work out where it may or may not work.

Ease of operation
* The more clearly labelled and easy to operate mobile phones can often be an advantage. Some people can have difficulty when several steps to turn it off, whereas others need only press one button.

Batteries
* The amount of time required for the batteries to last, and what is required for recharging are issues to consider.

Considerations

Points to consider
* The overall size can vary from mobile phone to mobile phone. This can affect how easy it is to grip and hold up to your ear.
* The weight of the mobile phone may be easier to hold for some if it is heavier (eg if someone has a tremor). Lighter weight may be a preference for those who experience pain.
* Some mobile phones have a thin, flat shape, whereas others are thicker and more rounded which would often be easier to hold. Rounded phones may be more difficult to rest on a table to dial numbers.
* The screen and writing size differ from phone to phone.
* Some phones have voice activated dialling and speaker phone options.

Options

Other options
* Personal alarm call systems, or other types of monitors if the user needs to call for help around their home.
* Screecher

More information can be obtained from Choice magazine Jan/Feb 1999 and October 2003 on other considerations for mobile telephones.

Standards

Standards
Some assistive technology needs to meet Australian or other standards. Standards may relate to materials, manufacturing and installation. Products that meet Australian or international standards will have written certification. To find out if a product meets Australian Standards ask the supplier to show you the certificate. For more information about standards also see
http://at-aust.org/home/assistive_technology/standards.html

TGA
Many of the items on the Assistive Technology Australia website are categorised as a Medical Device. Medical devices that are approved for use in Australia have been entered into a national database called the Australian Register of Therapeutic Goods (ARTG), which is maintained by the Therapeutic Goods Administration (TGA). You can ask the supplier for the ARTG number for the device you wish to purchase and search the ARTG for the entry. To access information on the ARTG visit www.tga.gov.au

When buying a medical device it is advisable to only choose a medical device that is recommended by a healthcare professional and has been included on the ARTG.

Disclaimer

Whilst all care is taken to provide accurate information with respect to the item described, the Independent Living Centre New South Wales (ILCNSW), operating as Assistive Technology Australia, is not involved in product design or manufacture, and therefore not in a position to guarantee the accuracy of the information provided. Selection of equipment, which is both suitable and appropriate for individual needs remains the responsibility of the person(s) considering requisition, and no responsibility is taken by the ILCNSW (Assistive Technology Australia) for any loss or injury caused through use of the equipment or alleged to have arisen through reliance upon information provided. As information is subject to change any enquiries should be directed to the manufacturer.

Suppliers

Supplier Location Contact Website
Assistive Technology Australia (prev Independent Living Centre NSW) NSW, Australia Sales: 02 9912 5800
Toll Free: 1300 452 679
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Assistive Technology Australia
(Independent Living Centre NSW)
Shop 4019 Westpoint Blacktown
17 Patrick Street
Blacktown
NSW 2148
Australia

Find Us

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Level 4 (Rooftop)
Westpoint Shopping Centre Blacktown
Enter car park via express ramp at the Alpha St roundabout (Map)

1300 452 679
02 9912 5800 (Reception)

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Email: welcome@at-aust.org
Feedback:feedback@at-aust.org

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